Skip to main content

Warranty Information

CaseCrown’s warranty is limited to the following terms.

Warranty Period

We warrant our CaseCrown products against defects in material or production for a period of one year from the original purchase date.

When a valid claim is received within the warranty period, CaseCrown will adhere to the terms shared below.

Exclusions & Limitations

CaseCrown’s warranty applies only to the product(s) when purchased through CaseCrown.com (online) and an authorized seller.

Defects

If you believe you have received a defective product upon arrival, please contact us immediately at [email protected].

In the case that a customer receives a defective product upon arrival, we will provide a replacement, refund, store credit, or a similar product with the equivalent functions based on item availability.

This warranty does not include damages that arose from normal wear and tear from long-term use, negligence, accident, abuse, or misuse.

Damages

CaseCrown does not warrant, and is not responsible for, any damages, cost of damages, replacement of damaged devices, or reproducing any program/data stored in the devices.

Proof of purchase requirement for warranty coverage

When requesting warranty coverage, we will require a valid proof of purchase to further review the validity of the claim.

What is a valid proof of purchase?

A valid proof of purchase for orders made online directly from CaseCrown.com is the order invoice, which includes the CaseCrown order ID # provided at the time of purchase as an order confirmation.

For purchases made from authorized sellers through third party channels, we will request the order information (ex:  order invoice or photograph of the purchase invoice/receipt).

We may also ask for a picture of the damaged item.  For certain items, we may require the item to be sent back to us, including the packaging and the supplemental materials if any.

No Other Warranties

Except for the warranty terms listed above, CaseCrown disclaims all other warranties implied.

For any questions regarding our Warranty, please contact us at [email protected].

Shopping Cart