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Orders

I keep seeing an "address mismatch" error when I check out with my credit card.

Don’t worry, we’re sure you have an address. The “address mismatch” error simply refers to a mismatch in the billing address you provided and what your bank has registered with your card. Check the address you gave us, and try again.

Did my order go through?

We sure hope so! Give it a few minutes, and once we approve your payment we’ll send you a short order confirmation email. If you haven’t received a confirmation email, then there might be a problem with your order. Never fear, just send an email to: [email protected]

Oops, I checked out as a guest. Can I still access my order and tracking number?

Shipping / Tracking

I think my package has been lost in transit.

How come there is no tracking information for my order? (International orders only)

We make sure to give a tracking number for every order, especially international orders. But sometimes the tracking statuses are not updated while your package is on its way. We find that most international orders arrive within 2-3weeks, so hold tight for a little while! If your package doesn’t arrive, please email us at support @casecrown.com with your CaseCrown Order ID # (starting with 187).

Product

Ah, what I want is out of stock! What do I do?!

Don’t worry. We’ll be getting more soon! While you eagerly wait, sign up for a restock notification at [email protected]

Account / Login

I can't login!

You first have to create an account. So if you haven’t done that yet, be sure to do so because you can only access your order info if it was placed under your account. If you checked out as a guest, you won’t get order info until it’s shipped. If you still need help, email: [email protected]

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